Customer Care & Homeowner Information

When your new Irvine Pacific home nears completion, you will have the opportunity to meet with your Customer Care Representative, your personal guide through the final construction phases and a friendly contact who will be available well beyond moving day to help address any issues that may arise.

The first scheduled appointment will be your Pre-Orientation Walk, approximately seven days before Close of Escrow. This comprehensive walk-through is a great opportunity to become oriented with the operations and functions of your new home and list any items that may need additional attention. These items will be noted and touched-up prior to Close of Escrow.

The second scheduled appointment will be your New Home Orientation, approximately seven days after your Pre-Orientation Walk, to coincide with your Close of Escrow date. We will review the list of items covered during your Pre-Orientation Walk and verify their completion, explain how to access all of your new home warranty information and provide a tutorial on how to submit service requests.

Irvine Pacific also makes it easy for our homebuyers to access important documents and manuals specific to their new home. For your convenience we provide a resource that acts as a personal online home account with everything you need about your home all in one place, from manufacturer manuals to maintenance reminders. This tool is called dwellingLIVE and can be accessed here. Ask your Customer Care Representative for more information on this special tool.

Are you a homeowner that needs to submit a service request?